Waiting Time : Problems From The Past, Present and Future

Long waiting times have long been an issue, but they haven't fixed up to this point. One of the contributing elements issue is fact that health care facilities constantly strive expand number patient visits, not accompanied by improvement in service capability terms both human resources and infrastructure. Patient satisfaction levels will be affected lengthy times. Running a business sector depends heavily on satisfaction. Using questionnaire as primary data collection tool, style Study quantitative uses analytic observational methods. The use Likert scale 1-5. researchers also collected actual time for 139 internal medicine clinic respondents following them from line counter until respondent left facility. sample size was estimated using epi-info software consecutive sampling method. Data analysis chi-square approach SPSS 21 revealed average 315 minutes had no effect satisfaction, there were other factors could affect happiness besides time.